Money-back guarantee
Try our hosting with a 15-day money-back guarantee
If our hosting is not right for you, ask for a refund within 15 days of your first order. The guarantee exists so you can move a real website across, test it properly and decide with no pressure. The full wording is on the refund policy page, and this page explains how to make the most of the 15 days.
In short
The guarantee at a glance
Your 15 days
A sensible plan for the trial period
- Days 1 to 2Order, set up and install your site
- Days 3 to 7Move your content and test email
- Days 8 to 12Check speed, uptime and support
- Days 13 to 15Decide to stay or request a refund
Test it properly
What to check before day 15
- Load your site on a phone and a computer, and time how long it takes
- Send and receive email on each mailbox
- Ask the live chat a real question and see how helpful it is
- Install your plugins and run your usual updates
- Look at the control panel and make sure it suits you
- Check that your backups are listed and a restore request is simple
The detail
Read the exact terms
The guarantee applies to your first hosting order. The precise conditions, including what is and is not refundable, are set out on the refund policy page, and that page is what applies if there is any difference.
Domain names are different from hosting, because registries charge us when a domain is registered. The refund policy explains how domains are treated.
Why we do it
A guarantee is a sign of confidence, and a safety net for you
Hosting is hard to judge from a web page. The real test is how your own site behaves, how quickly it loads and how helpful support is when you ask something. A money-back window lets you run that test before you are committed.
Use it properly. Move a real site, or a copy of it, rather than an empty page, so you see the true speed and behaviour. Try the features you plan to depend on, such as email, backups and any application you run.
Questions to ask yourself
How to decide in the trial
At the end of the window, ask whether the site is as fast as you hoped, whether email arrived reliably, and whether the answers you got from support were clear. If the answer is yes, you have your host. If not, you have lost nothing.
- Was the site faster, slower or the same as before?
- Did email send and arrive without trouble?
- Were your questions answered clearly?
- Does the control panel suit the way you work?
- Would you be happy to renew at the price shown?
Fair and simple
What a fair guarantee looks like
A good guarantee has a clear time limit, a clear starting point and a simple way to ask. Ours starts on the day of your first order and lasts 15 days. You do not have to justify your decision beyond saying the service was not right for you, although we always want to hear what went wrong so we can fix it.
Look for the same clarity from any host you consider. Be careful with guarantees that bury the detail, set a start date you cannot check or depend on conditions you only discover later. If the terms are hard to find, treat that as information about the company.
Start your 15-day trial
Pick a plan and test it with a real website.
FAQ
Common questions
How do I ask for a refund?
Contact us through the client area or live chat within 15 days of your first order. The refund policy lists the steps.
Does it cover every plan?
It covers your first hosting order, whichever plan you choose.
Is a domain refundable?
See the refund policy. Domain registrations are treated differently from hosting.
What if I am past 15 days?
The guarantee covers the first 15 days. After that you can cancel according to our terms of service.
Keep reading
Related pages
Test it with nothing to lose
Choose a plan today. If it is not right, ask for a refund within 15 days.